
ACADEMIC PROJECT COORDINATOR
Location:
1st Floor, Block C, An Khang Building, Street 19, Binh Trung Ward, HCMC
Job type:
Full-time
Salary:
9,000,000 VND-13,000,000 VND
Working time:
Flexible
Job Summary
The Academic Project Coordinator is the operational backbone of our service delivery, ensuring every academic project is executed seamlessly from initiation to completion. This role acts as the central hub, connecting clients, Academic Success Partners, and Academic Experts to guarantee project quality, timeliness, and ultimate client satisfaction. The ideal candidate is a master of organization, a proactive problem-solver, and is passionate about creating exceptional service experiences.
Key Responsibilities
Project & Service Delivery Management
- Receive and verify all order details post-payment.
- Manage the end-to-end execution of academic projects.
- Perform internal Quality Assurance (QA) to ensure adherence to service standards.
- Oversee the delivery of drafts and final products, managing client revisions and ensuring timely
- completion
Expert & Resource Coordination
- Assign the most appropriate Academic Expert to each project based on subject matter and requirements.
- Maintain and manage the database of Academic Experts.
- Manage relationships and engagement with our network of freelance experts.
- Evaluate and support the development of expert capabilities
Client Communication & Satisfaction
- Act as the primary point of contact for clients throughout the project lifecycle, providing updates and answering queries.
- Receive, handle, and resolve client feedback and complaints professionally.
- Support issue resolution during service delivery to ensure a smooth client experience.
- Collect post-service client satisfaction feedback to drive continuous improvement.
Qualifications
Education & Experience
- University degree with a commendable academic record is required.
- Having personally studied abroad or graduated from an international university is a significant advantage and highly desirable.
Skills
- Exceptional organizational, multitasking, and time-management skills.
- Excellent English comprehension and communication skills, with the ability to accurately understand academic texts and convey information clearly.
- A process-oriented mindset with meticulous attention to detail.
- Proactive problem-solving and conflict resolution abilities
What We Offer
- A gross monthly salary ranging from 9,000,000 to 13,000,000 VND, commensurate with experience, plus an attractive performance-based commission.
- This is a primarily remote role focused on online client consultations. Initial onboarding and training will be conducted at our HCMC office.
- Company-provided laptop and smartphone to ensure you have the best tools for the job
How to Apply
Please submit your CV and a compelling Cover Letter (in English) outlining why you are the ideal candidate for this role to anh.do@maasedtech.com
Email Subject: [MAAS] Application for Academic Project Coordinator - [Your Full Name]
MAAS Edtech is an equal opportunity employer and we welcome applicants from all backgrounds.
Contact information
For any more information, please contact the HR Department on:(+84) 899.488.088
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