Customer Relations Executive

MAAS EDUCATION TECHNOLOGY is the expert in the academic writing field with an aim to become the ultimate provider of educational support. Having partnerships with a large number of academic-writing experts, we at MAAS are proud to ensure the most professional and highest-quality academic papers, customized for our customer’s preferences and liking. 

MAAS EdTech is seeking a professional and passionate Customer Relations Executive to join our MAAS Team.

WORKING TIME: 8-hour rotating working shifts

• 8.30 AM – 5.30 PM (Day Shift – Working at 1st Floor, Block C, An Khang Building, Street 19, An Phu Ward, Thu Duc city, HCMC or Working form home)
• 4.30 PM – 12.00 AM (Night Shift or Weekend – Working Online from Home)

You will work in rotating shifts with your colleagues, you will have to work at least 4 days/week and work at the office at least 1 day/week.

RESPONSIBILITIES

• In this role, 90% of your responsibilities is to focus on Customer Care Services and Order Management. This means actively engaging with customers to understand their needs, and creating quotes. You'll collaborate closely with the Operations Management Department to guide the customers through the ordering process, including sharing necessary information, addressing inquiries and overseeing the transmission of assignment versions between writers and customers, ensuring a smooth experience, and reconnecting with previous customers to maintain excellent service standards. Furthermore, you'll be accountable for monitoring monthly revenue.
• Furthermore, 10% of your duties involve Data Management and Internal Processes. This entails maintaining internal files, conducting monthly data reconciliation processes, generating reports for the Customer Relations Department, and coordinating customer refund requests with relevant departments.

REQUIREMENTS

• Bachelor’s degree in any subject is acceptable;
• 6-month experience in Sales, Customer Service is preferred;
• Understanding consumer trends and customer service needs;
• Excellent knowledge of MS Office;
• Be able to read and write emails in English;
• Self-driven and ability to work independently;
• High information security awareness;
• Time management skills;
• Multitasking;
• Teamwork.

BENEFITS

• Unlimited Income, including:

+ Negotiable salary (8.000.000 - 9.000.000 VND)

+ Parking and meals allowances

+ Incentive

• 13th-month salary bonus;
• Salary review yearly;
• Insurance in accordance with the Labor Law;
• 13 days of annual leaves per year;
• Gift or allowance for holidays, birthdays, weddings, sicknesses, etc.;
• Company trips & other team-building activities;
• Passionate, talented, young, and driven colleagues;
• Unlimited potential for your career growth because we are small and fast-growing;
• Free snacks, tea, and coffee for a tea break on a regular basis.

HOW TO APPLY

If you are interested in this position, please send your CV to hrdept@maasedu.com with the title [MAAS] – position – Full name or Cby clicking "Apply now" below.

FOR MORE INFORMATION

Follow us at:

Website: https://maasedtech.com/

Career Site: https://career.maasedtech.com/office-staff-position

Fanpage: https://www.facebook.com/maas2022/

Instagram: https://www.instagram.com/maas.assignment/

Linkedln: https://www.linkedin.com/company/maas-education-technology/

Email: hr@maasedu.com Or hrdept@maasedu.com